“Ask questions, turn ideas in action!”
Westside is committed to listening to and working with its customers. The insights, skills and opinions of people who live in our homes will help to shape our services, projects and policies.
Westside staff and TAG participants will work together to discover how improvements can be made to Westside as a business and as a community, to better the lives of our tenants. You don’t have to participate in all events or engagement activities to be part of the group, or to have your opinions heard. Some people event give us their views on certain subjects via letter, email or phone call if they can’t make it in person.
How to get involved
Since the first meetings in 2018, participation in the Tenant Advisory Group (TAG) has included people who come along to events to have their say and want to remain engaged to give Westside feedback on various matters. After each event we communicate with participants, providing an outline of the discussion and actions we will take.
TAG events can be attended by all Westside tenants, but Westside sometimes uses the existing contact list to undertake email or phone engagement and obtain feedback.
If you would like to be involved in future events, email or phone consultation please contact Alex on 8155 6082 or email firstname.lastname@example.org (Tuesday-Thursday).
Keep an eye out in the Inside Westside newsletter mailed to you every winter and summer for upcoming events.
What has the TAG achieved so far?
The first TAG event was held in early 2018. Since then, several of your suggestions and ideas have lead to service improvements for Westside.
You told us that some people needed extra help with cleaning and gardening.
You told us you would like an AGM-type event, to hear about what Westside has done for the year, and our plans for the future.
You wanted open and honest conversations with our staff about your home and maintenance.
You have told us on several occasions that you want solar panels on your home, to lower power bills, to be able to run air-conditioning and heating and reduce carbon emissions.
We started the roaming ‘Monthly Maintenance Meetings’, where you can have a 1:1 30 minutes conversation with our Asset Manager, Paul, about your home, at a location close to you. You can view the annual calendar on the back page of each edition of Inside Westside.
We continue to be informed and undertake research about opportunities to install solar panels on homes and lower your households bills. We kept you informed about the Virtual Power Plant in 2018, we promoted ways you can install solar on your home in the newsletter, we became NILS providers to help you access safe finance to install air conditioners or buy better home appliances to save money on power bills. We promote energy efficiency home assessment via Yess Energy. We will continue this work ongoing.
Images above (L-R): a TAG meeting in 2019 at the Holdfast Bay Community Centre; a TAG meeting in 2019 at 19 on Green Community Centre in Brompton and the inaugural ‘barefoot bowls’ meeting in 2018 at the Marion Lawn Bowls Club.